– Digital Planets Is the strategic and special partner of the best telecommunication and information security vendors globally established her first office in Egypt in Jan 2018 by 100% Egyptian Capital, launched UAE office in Jan 2020 in addition to Launching the UK office in Jan 2021 as a part of the company’s expansion plan which aims to reach five branches worldwide till 2023. Their objectives for using Zoho Using most modern technologies to generate our clients from all service channels and provide them best experience with the lowest service-level agreement which keep their loyalty and applying loyalty programs. We worked together to achieve these goals and utilizing Zoho One Apps to satisfy the business process and mentioned goals.
Challenges:
-
Subscription management with pro-rate and non-prorate amounts.
-
unclear business process that required detailed requirement gathering and business analysis
-
Process and Data Migration from Odoo
-
Inventory management including serial number tracking
-
After sale support tickets restrictions and classification, Contract management with different SLAs
-
Project management and operation cycle interactions withe sales team.
-
Technical Team Tools and collaboration with finance team and sales team in presales activities and License activations
-
cycle handover process between multiple teams
-
customized Payroll services on Zoho people to manage employees with earnings and deductions commissions and Taxation that can calculate achieved targets
-
customized solution check management on which we can track received and due checks with all the mandatory details and how this is linked to customers/vendors and multiple invoices /bills
Company size: 21
Website: https://digital-planets.net
License plan:Zoho One
Applications used:
CRM,Backstage, SalesIQ , Campaign , forms , Sign , Social, Survey , PageSense , Marketing Automation , Desk,Assist,Lens ,Contracts, Analytics , creator , flow ,Backstage , Email and collaboration apps , Books , Inventory, Subscriptions , People , Recruit
